Shipping Policy

All orders are processed within 5 business days (excluding holidays)
after receiving your order fulfillment email or text. You will receive
another notification when your order has been shipped.

Sugarz Chique Boutique ships to the United States, British and U.S.
Virgin Islands, and to several International countries. For
international shipping please send an email inquiring of that service at
sewlanmou@outlook.com.

Eligible Addresses

Sugarz Chique Boutique provide shipping to physical addresses and P.O. Boxes

Local Shipping

Local Customers may opt to have their orders shipped to their P.O.
Boxes.  There is also an option for delivery with a $5 delivery fee.

How to Check Order Status

When your order has been shipped you will receive and email
notification from us with the tracking number you can use to check its
status. If you haven't received your order within 15 days, please
contact us at sewlanmou@outlook.com with your name and order number and
we will look into it for you.

 Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To
be eligible for a return, your item must be in the same condition that
you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sewlanmou@outlook.com.
If your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted. 

All returns are eligible for a store credit only.

You can always contact us for any return/exchange questions at (340) 643-5019 or sewlanmou@outlook.com.

Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.

Exceptions / non-returnable items
Certain types
of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or
personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable
liquids, or gases. Please get in touch if you have questions or concerns
about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what
you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received
and inspected your return, and let you know if the return was approved
or not. If approved, you’ll be automatically issued a store credit.

Correspondence involving returns and exchanges will be sent via email and/or SMS.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

Sugarz Chique Boutique (hereinafter, “We,” “Us,” “Our”) is offering a
mobile messaging program (the “Program”), which you agree to use and
participate in subject to these Mobile Messaging Terms and Conditions
and Privacy Policy [Insert URL Link to your Privacy Policy] (the
“Agreement”). By opting in to or participating in any of our Programs,
you accept and agree to these terms and conditions, including, without
limitation, your agreement to resolve any disputes with us through
binding, individual-only arbitration, as detailed in the “Dispute
Resolution” section below. This Agreement is limited to the Program and
is not intended to modify other Terms and Conditions or Privacy Policy
that may govern the relationship between you and Us in other contexts.

1. User Opt In: The Program allows Users to receive SMS/MMS mobile
messages by affirmatively opting into the Program, such as through
online or application-based enrollment forms. Regardless of the opt-in
method you utilized to join the Program, you agree that this Agreement
applies to your participation in the Program. By participating in the
Program, you agree to receive autodialed or prerecorded marketing mobile
messages at the phone number associated with your opt-in, and you
understand that consent is not required to make any purchase from Us.
While you consent to receive messages sent using an autodialer, the
foregoing shall not be interpreted to suggest or imply that any or all
of Our mobile messages are sent using an automatic telephone dialing
system (“ATDS” or “autodialer”). Message and data rates may apply.
Message frequency varies.

2. User Opt Out: If you do not wish to continue participating in the
Program or no longer agree to this Agreement, you agree to reply STOP,
END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order
to opt out of the Program. You may receive an additional mobile message
confirming your decision to opt out. You understand and agree that the
foregoing options are the only reasonable methods of opting out. You
acknowledge that our text message platform may not recognize and respond
to unsubscribe requests that alter, change, or modify the STOP, END,
CANCEL, UNSUBSCRIBE or QUIT keyword commands, such as the use of
different spellings or the addition of other words or phrases to the
command, and agree that Sugarz Chique Boutique and its service providers
will have no liability for failing to honor such requests. You also
understand and agree that any other method of opting out, including, but
not limited to, texting words other than those set forth above or
verbally requesting one of our employees to remove you from our list, is
not a reasonable means of opting out.

3. Program Description: Without limiting the scope of the Program,
users that opt into the Program can expect to receive messages
concerning the marketing, promotion, payment, delivery and sale of
[Describe company’s goods/service offerings - this should be broad and
general to encompass any type of message you may send. Messages outside
of this scope may not be allowed under the TCPA]. Messages may include
checkout reminders.

4. Cost and Frequency: Message and data rates may apply. You agree to
receive messages periodically at Our discretion. Daily, weekly, and
monthly message frequency will vary. The Program involves recurring
mobile messages, and additional mobile messages may be sent periodically
based on your interaction with Us.

5. Support Instructions: For support regarding the Program, text
“HELP” to the number you received messages from or email us at
sewlanmou@outlook.com. Please note that the use of this email address is
not an acceptable method of opting out of the program. Opt outs must be
submitted in accordance with the procedures set forth above.

6. MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

7. Our Disclaimer of Warranty: The Program is offered on an "as-is"
basis and may not be available in all areas at all times and may not
continue to work in the event of product, software, coverage or other
changes made by your wireless carrier. We will not be liable for any
delays or failures in the receipt of any mobile messages connected with
this Program. Delivery of mobile messages is subject to effective
transmission from your wireless service provider/network operator and is
outside of Our control. Carriers are not liable for delayed or
undelivered mobile messages.

8. Participant Requirements: You must have a wireless device of your
own, capable of two-way messaging, be using a participating wireless
carrier, and be a wireless service subscriber with text messaging
service. Not all cellular phone providers carry the necessary service to
participate. Check your phone capabilities for specific text messaging
instructions.

9. Age Restriction: You may not use or engage with the Platform if
you are under thirteen (13) years of age. If you use or engage with the
Platform and are between the ages of thirteen (13) and eighteen (18)
years of age, you must have your parent’s or legal guardian’s permission
to do so. By using or engaging with the Platform, you acknowledge and
agree that you are not under the age of thirteen (13) years, are between
the ages of thirteen (13) and eighteen (18) and have your parent’s or
legal guardian’s permission to use or engage with the Platform, or are
of adult age in your jurisdiction. By using or engaging with the
Platform, you also acknowledge and agree that you are permitted by your
jurisdiction’s Applicable Law to use and/or engage with the Platform.

10. Prohibited Content: You acknowledge and agree to not send any
prohibited content over the Platform. Prohibited content includes: - Any
fraudulent, libelous, defamatory, scandalous, threatening, harassing,
or stalking activity; - Objectionable content, including profanity,
obscenity, lasciviousness, violence, bigotry, hatred, and discrimination
on the basis of race, sex, religion, nationality, disability, sexual
orientation, or age; - Pirated computer programs, viruses, worms, Trojan
horses, or other harmful code; - Any product, service, or promotion
that is unlawful where such product, service, or promotion thereof is
received; - Any content that implicates and/or references personal
health information that is protected by the Health Insurance Portability
and Accountability Act (“HIPAA”) or the Health Information Technology
for Economic and Clinical Health Act (“HITEC” Act); and - Any other
content that is prohibited by Applicable Law in the jurisdiction from
which the message is sent.

11. Dispute Resolution: In the event that there is a dispute, claim,
or controversy between you and Us, or between you and Stodge Inc. d/b/a
Postscript or any other third-party service provider acting on Our
behalf to transmit the mobile messages within the scope of the Program,
arising out of or relating to federal or state statutory claims, common
law claims, this Agreement, or the breach, termination, enforcement,
interpretation or validity thereof, including the determination of the
scope or applicability of this agreement to arbitrate, such dispute,
claim, or controversy will be, to the fullest extent permitted by law,
determined by arbitration in St. Thomas, Virgin Islands before one
arbitrator. The parties agree to submit the dispute to binding
arbitration in accordance with the Commercial Arbitration Rules of the
American Arbitration Association (“AAA”) then in effect. Except as
otherwise provided herein, the arbitrator shall apply the substantive
laws of the Federal Judicial Circuit in which Sugarz Chique Boutique ’s
principle place of business is located, without regard to its conflict
of laws rules. Within ten (10) calendar days after the arbitration
demand is served upon a party, the parties must jointly select an
arbitrator with at least five years’ experience in that capacity and who
has knowledge of and experience with the subject matter of the dispute.
If the parties do not agree on an arbitrator within ten (10) calendar
days, a party may petition the AAA to appoint an arbitrator, who must
satisfy the same experience requirement. In the event of a dispute, the
arbitrator shall decide the enforceability and interpretation of this
arbitration agreement in accordance with the Federal Arbitration Act
(“FAA”). The parties also agree that the AAA’s rules governing Emergency
Measures of Protection shall apply in lieu of seeking emergency
injunctive relief from a court. The decision of the arbitrator shall be
final and binding, and no party shall have rights of appeal except for
those provided in section 10 of the FAA. Each party shall bear its share
of the fees paid for the arbitrator and the administration of the
arbitration; however, the arbitrator shall have the power to order one
party to pay all or any portion of such fees as part of a well-reasoned
decision. The parties agree that the arbitrator shall have the authority
to award attorneys’ fees only to the extent expressly authorized by
statute or contract. The arbitrator shall have no authority to award
punitive damages and each party hereby waives any right to seek or
recover punitive damages with respect to any dispute resolved by
arbitration. THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE
OTHER ONLY IN AN INDIVIDUAL CAPACITY VIA ARBITRATION AND NOT AS A
PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE
ARBITRATION PROCEEDING. Further, unless both parties agree otherwise in a
signed writing, the arbitrator may not consolidate more than one
person’s claims, and may not otherwise preside over any form of a
representative or class proceeding. Except as may be required by law,
neither a party nor the arbitrator may disclose the existence, content,
or results of any arbitration without the prior written consent of both
parties, unless to protect or pursue a legal right. If any term or
provision of this Section is invalid, illegal, or unenforceable in any
jurisdiction, such invalidity, illegality, or un-enforceability shall
not affect any other term or provision of this Section or invalidate or
render unenforceable such term or provision in any other jurisdiction.
If for any reason a dispute proceeds in court rather than in
arbitration, the parties hereby waive any right to a jury trial. This
arbitration provision shall survive any cancellation or termination of
your agreement to participate in any of our Programs.

12. Florida Law: We endeavor to comply with the Florida Telemarketing
Act and the Florida Do Not Call Act as applicable to Florida residents.
For purposes of compliance, you agree that we may assume that you are a
Florida resident if, at the time of opt-in to Program, (1) your
shipping address, as provided is located in Florida or (2) the area code
for the phone number used to opt-into the Program is a Florida area
code. You agree that the requirements of the Florida Telemarketing Act
and the Florida Do Not Call Act do not apply to you, and you shall not
assert that you are a Florida resident, if you do not meet either of
these criteria or, in the alternative, do not affirmatively advise us in
writing that you are a Florida resident by sending written notice to
us. Insofar as you are a Florida resident, you agree that mobile
messages sent by Us in direct response to mobile messages or requests
from You (including but are not limited to response to Keywords, opt-in,
help or stop requests and shipping notifications) shall not constitute a
“telephonic sales call” or “commercial telephone solicitation phone
call” for purposes of Florida Statutes Section 501 (including but not
limited to sections 501.059 and 501.616), to the extent the law is
otherwise relevant and applicable.

13. Miscellaneous: You warrant and represent to Us that you have all
necessary rights, power, and authority to agree to these Terms and
perform your obligations hereunder, and nothing contained in this
Agreement or in the performance of such obligations will place you in
breach of any other contract or obligation. The failure of either party
to exercise in any respect any right provided for herein will not be
deemed a waiver of any further rights hereunder. If any provision of
this Agreement is found to be unenforceable or invalid, that provision
will be limited or eliminated to the minimum extent necessary so that
this Agreement will otherwise remain in full force and effect and
enforceable. Any new features, changes, updates or improvements of the
Program shall be subject to this Agreement unless explicitly stated
otherwise in writing. We reserve the right to change this Agreement from
time to time. Any updates to this Agreement shall be communicated to
you. You acknowledge your responsibility to review this Agreement from
time to time and to be aware of any such changes. By continuing to
participate in the Program after any such changes, you accept this
Agreement, as modified.

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Sugarz Chique Boutique's mission is to bring
fashion into the modern era through offering superior designs, quality
clothing and value to the customer.

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